DELIVERY & SHIPPING POLICY
Onestop Vision.com Cancellation Policy
We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full & partial cancellation policy set for our customers as below:
Full Order Cancellation Sunglasses
a) Customers can cancel their order by logging into their account or can call Onestop Vision customer care at 972-8877-365 or send an email to support@OnestopVision.com to request for cancellation.
b) Cancellation would be allowed only till the time the products have not been dispatched from Onestop Vision warehouse. Post-dispatch, no cancellation is allowed.
Eyeglasses
a) Customers can cancel their order by logging into their account or can call Onestop Vision customer care at 972-8877-365 or send an email to support@OnestopVision.com to request for cancellation.
b) Cancellation would be allowed only till the time the products have not been dispatched from Onestop Vision warehouse. Post-dispatch, no cancellation is allowed.
Partial Order Cancellation
Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.Offer Specific Cancellations in accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.
Unethical Purchase & Cancellation Policy
In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be cancelled whatsoever and Onestop Vision will not be liable to pay any refund to the customers in all such cases.
Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, Onestop Vision reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount )from the user if similar charges are also borne by Onestop Vision.
Onestop Vision.com Return Policy
Eyeglasses & Sunglasses
a) Onestop Vision.com offers a 14 day no questions asked return policy to all its customers.
b) Customers can raise a return request by logging into their account or can call Onestop Vision customer care at 972-8877-365 or send an email to support@Onestop Vision.com with order details.
c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
d) Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, Onestop Vision can deny refund to the customer.
e) In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.
f) If it is observed that a user is placing multiple/bulk orders and is also returning the same; Onestop Vision reserves the right to charge a substantial return fee from the user.
Onestop Vision.com Refund Policy
Your satisfaction is our goal at Onestop Vision. Which is why, if you’re not so happy with your purchase there’s an easy refund policy for you to avail.Our quality team will verify all returned products to check if the same has not been used and is in good condition for further sale. Plus, if all the items have been sent back & are completely intact. Post which the refund will be processed.
Refund Cycle:
Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.
Warranty On Onestop Vision Products:
One Year Conditional Warranty is applicable on Onestop Vision Eyeglasses category. Actual warranty period is mentioned on the lens selection page. Six months warranty is offered on Computer Glasses category. Warranty period starts from the date of delivery.Under this warranty, only defective/damaged lens coating will be covered. This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer’s part.This warranty is valid only when you buy through Onestop Vision.com. A product will only be replaced by Onestop Vision on its sole discretion depending on the nature of defects. Onestop Vision will not be responsible for the warranty of products by other sellers/brands. Onestop Vision will not be accountable for payments or refund against any incidental or consequential damages.
